Current Openings

Canadian International School of Hong Kong is looking for an experienced and strategic leader to join our leadership team as Head of Operations. This is an exciting opportunity for a seasoned operations professional who enjoys leading diverse service functions, managing complex stakeholder relationships, and driving continuous improvement within a dynamic educational environment.

• Provide leadership and oversight of campus operations, facilities management, health and safety, security, catering services, and vendor management.
• Oversee the operations of the Leo Lee Arts Centre and support the effective management of school facilities and infrastructure.
• Partner with the School Nurse team to ensure strong health, safety, compliance, and emergency preparedness protocols.
• Direct operational oversight of athletics, aquatics, extracurricular activities, after-school programmes, and major school events.
• Ensure consistent operational standards across both the Main Campus and Southside Campus.
• Lead cross-functional planning and resource allocation to support schoolwide programmes and initiatives.
• Build strong partnerships with academic and administrative leaders to align operational services with the school’s strategic priorities.
• Foster a collaborative, service-oriented culture focused on excellence, accountability, and continuous improvement.

• A Bachelor's degree in Business Administration, Operations Management, Facilities Management, or a related discipline.
• A postgraduate qualification or professional certification in operations, facilities, or project management is an advantage.
• At least 10 years of leadership experience in operations management or related fields.
• Demonstrated success overseeing complex operational functions, facilities, campus services, and outsourced service providers.
• Experience in education, not-for-profit, or similarly service-focused organizations is highly desirable.

• Fluency in both English and Chinese, spoken and written.

Canadian International School of Hong Kong is looking for an Operations Support Specialist to provide administrative, operational, and project coordination support to the Information Technology Department, ensuring the smooth day-to-day functioning of the team. The role coordinates meetings, manages calendars, facilitates team communications, and supports overall workflow to enable the timely execution of IT initiatives. It plays a key role in project administration, including tracking project milestones, monitoring deliverables and acceptance, coordinating project invoicing, and maintaining accurate project documentation, while also supporting effective cross-team coordination through budget tracking and monitoring, progress reporting, and regular review of departmental activities and administrative tasks to ensure alignment with operational and project objectives. Responsibilities include managing supplies and equipment inventory, handling vendor correspondence, processing invoices and purchase orders, and ensuring adherence to school procurement procedures. The role supports vendor and stakeholder management, working closely with internal teams and external partners to ensure clear communication, coordination, and timely delivery of tasks and projects, requiring strong communication skills to engage effectively across cross-functional teams and with both internal and external stakeholders. Familiarity with ERP and enterprise systems is required to support financial, booking, and procurement processes, alongside providing clerical and logistical support, maintaining organized records, preparing documentation, and assisting with operational and project-related activities to enhance the overall efficiency and effectiveness of the IT Department.

• Provide comprehensive administrative and operational support to the IT Department, including coordinating calendars, scheduling meetings, preparing documentation, and ensuring smooth day-to-day workflow execution.

• Coordinate and facilitate internal communications across the IT team, ensuring timely updates, alignment of activities, and effective support for cross-functional collaboration.

• Support project delivery across the department by tracking milestones, monitoring deliverables and acceptance, coordinating project invoicing, and maintaining accurate and up-to-date project documentation.

• Oversee cross-team activity tracking, including maintaining visibility on task progress, consolidating updates, and producing regular status and operational reports.

• Assist in departmental budget management by tracking expenses, monitoring spend against budget, supporting reporting, and working closely with IT leadership and managers on financial oversight.

• Manage IT supplies and equipment lifecycle, including inventory control, procurement coordination, and ensuring availability of required resources for operational and project needs.

• Process and manage invoices, purchase orders, and procurement documentation, ensuring accuracy, proper documentation, and compliance with school financial and procurement policies.

• Act as a key liaison with internal departments and external vendors, supporting stakeholder engagement, service coordination, and ensuring timely and effective communication.

• Utilise ERP and enterprise platforms (e.g. financial, booking, and procurement systems) to support operational processes, budget tracking, reporting, and documentation management.

• Maintain well-organised records and provide clerical and logistical support to enhance operational efficiency, ensure audit readiness, and support ongoing IT departmental activities.

• Diploma or Bachelor’s degree in Business Administration, Office Management, Information Systems, or a related field is preferred, though not essential, combined with at least 5 years of relevant experience in administrative, operational, or project coordination roles, ideally within IT, technical, or multi-disciplinary environments; experience in a school, NGO, or Information Technology department will be an advantage.

• Strong experience in project coordination and cross-functional support, including project tracking, milestone management, monitoring deliverables and acceptance, and coordinating activities across departments and teams to ensure alignment and timely execution.

• Practical knowledge of ERP and enterprise systems (e.g. financial, procurement, booking, or inventory platforms) with hands-on experience supporting operational workflows, documentation management, and reporting processes.

• Demonstrated ability to manage financial and administrative functions, including invoice processing, purchase orders, and supporting budget tracking, monitoring, and reporting activities with accuracy.

• Excellent organisational, multitasking, and communication skills, with the ability to manage priorities, maintain structured tracking of cross-team activities, and engage effectively with internal stakeholders and external vendors.

• Detail-oriented, diligent, and methodical, with a proactive and flexible approach, willing to support across multiple functional areas, handle ad-hoc tasks, and contribute to both operational and project-related activities in a dynamic environment.

Canadian International School of Hong Kong is looking for a Service Desk Specialist. Reporting to the Operations & Support Manager, the Service Desk Specialist plays a key role in enabling the effective use of technology at CDNIS. Working within OneDoor, the school’s centralized digital support center, the Specialist serves as the IT Service Desk, providing Tier 1 and Tier 2 technical support. The role focuses on helping to troubleshoot day‑to‑day technology issues both through OneDoor and across the campus, supporting teaching and business operations.

• Serve as a primary point of contact for OneDoor, receiving, prioritizing, and resolving service requests to ensure timely, consistent, and high‑quality support delivery.
• Manage daily helpdesk operations, including ticket monitoring, documentation, escalation, and follow‑up, while maintaining strong communication and service standards.
• Provide Tier 1 and Tier 2 technical and user‑side support for staff and students, troubleshooting hardware (Macbooks, PCs, and iPads), software applications, peripherals, and connectivity issues.
• Respond to ad‑hoc technology support requests across the campus, delivering hands‑on assistance to support teaching, learning, and business operations.
• Perform user and device administration, including account management, cloud services, and deployment of desktops, laptops, iPads, software, and other IT equipment.
• Maintain accurate IT asset management, ensuring proper inventory control, documentation, maintenance, and lifecycle tracking of hardware and software.
• Provide on‑site support for meetings, events, and functions, including setup, testing, and operational assistance.
• Produce clear, concise, and accurate daily service and operational reports, liaise with external vendors as required, and carry out additional support duties aligned with the role.

• Bachelor’s degree in Computer Science or a related discipline, or equivalent practical experience, with a minimum of three years’ relevant experience in an IT support environment. Candidates with less experience may be considered for the IT Engineer role.
• Strong experience supporting Apple and Microsoft environments, including hands‑on administration of MDM and endpoint management solutions, with particular familiarity in JAMF for Apple device management. Relevant certifications (e.g. ACSP, ITIL) are advantageous.
• Practical experience with Microsoft 365 services, cloud‑based solutions, general office automation software, and endpoint security tools. Familiarity with Microsoft Teams administration is a plus.
• Excellent user‑facing support skills, combining patience, empathy, and clear communication, with proven ability to troubleshoot and resolve issues proactively for students, faculty, parents, and staff.
• Demonstrated problem‑solving ability, initiative, and resilience, with the capacity to manage competing priorities, work under pressure, and respond effectively to urgent and ad‑hoc campus support requests.
• Familiarity with AI tools in educational and workplace settings, with the ability to promote ethical and responsible AI use, provide frontline guidance, and demonstrate ownership, leadership potential, and strong teamwork skills.

Canadian International School of Hong Kong is looking for a Systems and Network Specialist. Reporting to the Business Systems Support Manager, the Systems and Network Specialist is responsible for the administration, maintenance, and support of the school’s IT infrastructure, encompassing on‑premise systems and network components (including servers, network devices, printers, and peripherals), core software platforms such as operating systems, standard applications, and email services, as well as the school’s cloud‑based solutions. The role involves managing and maintaining the overall systems and network infrastructure across the school, investigating and resolving system and network issues, and ensuring the secure, reliable, and efficient day‑to‑day operation of ICT services. In addition, the Systems and Network Specialist supports the design, implementation, and ongoing management of cloud infrastructure and services, ensuring alignment with the school’s cloud development strategy, industry best practices, business requirements, and regulatory standards.

• Administer, manage, and maintain the school’s IT infrastructure, including on‑premise systems, servers, storage, printers, peripherals, and core software platforms such as operating systems, standard applications, and email services to ensure reliable and efficient operations.
• Design, implement, manage, and optimise the school’s network environment, including LAN, WAN, firewalls, switching, and wireless infrastructure, ensuring secure, resilient, and high‑performance connectivity across all campus locations.
• Lead the design, administration, and ongoing improvement of the school’s Wi‑Fi architecture and strategy, ensuring scalable, secure, and high‑quality wireless coverage that supports teaching, learning, and administrative activities.
• Manage and support cloud‑based platforms and hybrid environments, including cloud migration and infrastructure modernisation initiatives, in alignment with the school’s cloud development strategy, technology roadmap, and business requirements.
• Monitor, investigate, and resolve system, network, cloud, and connectivity issues, providing level‑2/3 technical support, implementing preventive measures, and ensuring minimal disruption to ICT services.
• Implement and maintain system, network, Wi‑Fi, and cloud security controls; support IT security policies and compliance obligations; maintain technical documentation; and work collaboratively with the Business Systems Support Manager, stakeholders, and vendors to drive continuous improvement and service excellence.

• Bachelor’s degree in Computer Engineering or an equivalent qualification from a recognised institution.

• 5+ years of relevant experience in administering and supporting enterprise or campus‑wide IT infrastructure; candidates with less experience may be considered for an IT Engineer role.

• Demonstrated experience in administering and supporting IT infrastructure, including servers, storage, operating systems, and end‑user computing environments.

• Proven hands‑on experience in designing, implementing, managing, and troubleshooting network infrastructure, including LAN, WAN, firewalls, switches, enterprise‑grade Wi‑Fi solutions, and large‑scale wireless deployments.

• Practical experience in managing and supporting cloud‑based platforms and hybrid environments, including involvement in cloud migration, infrastructure modernisation, or optimisation initiatives; infrastructure, network, and cloud certifications are a plus.

• Strong knowledge and experience in system, network, Wi‑Fi, and cloud security practices, including access management, endpoint protection, backup and disaster recovery, vulnerability management, and regulatory compliance.

• Experience providing level‑2/3 technical support, resolving complex systems and network issues, maintaining technical documentation, proactively taking ownership of projects, working under tight timelines, managing competing priorities, and actively chasing deadlines to ensure successful delivery.

• Demonstrated ability to work independently with minimal supervision and collaboratively as an active team member, with strong stakeholder management and communication skills; experience working in a school or education environment is an advantage.